Deliverable 5

Adoption Dashboard — one page, four lenses, one decision.

A worked sample of the dashboard delivered at the end of the Change & Adoption workshop. Numbers are illustrative for a fictional Wave 2 rollout. KPIs trace directly to the people-side KPI tree defined in the workshop.

Adoption Dashboard · Wave 2 · T+8 weeks

Engagement

92%

training complete

▲ +4 pts vs Wave 1

Proficiency

78%

pass rate

▼ 7 pts below target (≥85%)

Usage

84%

new-process adoption

▼ 6 pts below target (≥90%)

Sustainment

n/a

measured T+6 months

— next read at T+26

Usage trend · 6 weeks

target ≥ 90% · on track to clear by week 8–9

Operating Model

Cadence

Weekly steerco · monthly leadership

Owner

Change lead — single throat to choke

Sources

LMS · process logs · pulse · 1-on-1 notes

Decision rights

Amber → manager · red → sponsor

Refresh

Targets reviewed every wave

Sunset

Retire when sustained ≥ 3 quarters

KPI tree — four cohorts of metric, four cadences.

The full people-side KPI set from the Change & Adoption workshop. Each metric carries a target and a status against this wave.

Engagement

Weekly

Training completion

% of in-scope staff completed

92%target ≥ 95%at risk

Sponsor visibility

# of sponsor touchpoints / month

5target ≥ 4on track

Feedback volume

# of inputs via listening channels

142 · ↑trend ↑on track

Proficiency

Bi-weekly

Knowledge check

Pass rate first attempt

78%target ≥ 85%off track

Time-on-task

Median seconds / transaction

+11% vs baselinetarget ≤ baselineat risk

Error rate

Defects per 1000 transactions

-3% vs baselinetarget ≤ baselineon track

Usage

Weekly

New-process usage

% transactions via new flow

84%target ≥ 90%at risk

Shadow-system use

% via legacy / workaround

9%target ≤ 5%off track

Active super-users

# of change agents active

11target ≥ 8on track

Sustainment

Quarterly

ADKAR score

Cohort assessment 1–5

n/atarget ≥ 4 on allmeasured T+6

Usage at T+6

New-process usage 6mo post

n/atarget ≥ 85%measured T+6

Voluntary attrition

In affected roles

n/atarget ≤ baselinemeasured T+6